One of the initial tasks of every company is to articulate the corporate identify so management, employees and investors are all on the same page, and then articulate the band that the company wants to project to its customers. Over time, things may change, and it’s important to revisit the corporate identify. When was the last time your team revisited the accuracy and engagement-value of your company’s corporate identity?
Over the past few years, corporate leaders who previously may have declared that their company’s purpose was to “increase shareholder value” have expanded their purpose to include other stakeholders, including employees, communities and society in general. Concerns about climate change, sustainability, diversity and inclusion are all fueling this change.
Today, as a result of the pandemic, between 20 and 33% of adults, especially emerging and early stage adults, are beginning to rethink their lifestyle and career steps. Why continue to spent a lot of time commuting to work and away from raising a family and forging a wholesome lifestyle, when remote and hybrid work options let you integrate work and family into a lifestyle? “The great resignation”, as this trend has been called, reflects the re-evaluation of people’s values and prior life decisions. Many are taking GROWTHH sabbaticals to reflect and decide what they want to do and then seek out news skills, jobs, cities, etc.
Against this backdrop, an article by PwC, Why Corporate Purpose Statements Often Miss Their Mark, caught my attention. Are your company’s Corporate Identity components, which may have been developed years ago, still appropriate and accurate (1) for the current and future business and (2) for your stakeholders now and in the immediate future?
The article focuses on the fact that many purpose statements lack and meaningful sense of purpose – which may explain why so many people no longer feel drawn to their former employers and the new ones desperate to find new employees. For instance, when an environmental organization says its purpose is to “create daylight, fresh air and a better environment for people’s every day lives”, it tells you the reason the company exists, identifies the beneficiary and inspires people concerned with our climate challenges. Contrast that to another company’s purpose to “produce goods of as high a quality as possible with as low as possible production costs”; practical, but not inspiring.
So it may be time for you to review your set of corporate identity statements:
- Purpose: Why does the company exist? It should describe what the company does, who they do it for and how they do it. The PwC study found that the overwhelming majority neglected to mention the core problem they intend to solve or refer to its history illustrate its actual purpose.
- Vision: What will you ultimate product as a result? Think of the headline you’d like to see in a major newspaper about the achievements accomplished in the distant future. (e.g., “ WHO announces that XYZ disease is now eliminated worldwide.”)
- Mission: How are you contributing daily to the service that will solve the beneficiary’s problems?
- Strategy. What resources will you mobilize and tradeoffs will you make to achieve the solution?
- Culture: What values and behaviors should your team practice in order to actualize the purpose?
Once you’ve identified your corporate identify statements, then you can develop just descriptions for individuals and teams which incorporate them and build accountability systems and improvement systems to help people grow professionally and personally. (See Accountable4Success.com)
Most important, your statement of Corporate Identity is a living document. Over times, people and circumstances will change. What worked yesterday may not be appropriate for tomorrow. On an annual basis, at the least, your executive team should review and edit as needed. And the best time to evaluate your purpose and other statements is NOW!