As part of the coaching and mentoring I do for young people entering the workforce (see MentoringInternships.com), I often have to broaden their perspective: success takes more than competence with technical skills; it requires building effective relationships. (See blog last month on a study conducted at Google.)
When I heard that Warren Buffett credits 12 lessons from “How to Win Friends and Influence People” for transforming his life, I began re-reading Dale Carnegie’s book and recommending it.
I thought I’d share the lessons (as noted by Richard Feloni in Business Insider), since we can all learn from them
- Avoid criticism, condemning or complaining
- Praise others’ achievements
- Be empathic
- Know the value of charm
- Encourage people to talk about themselves
- Know when to use suggestions instead of direct orders
- Acknowledge your own mistakes
- Respect others’ dignity
- Don’t try “winning” an argument
- Be Friendly, no matter how angry the other person may be
- Reach common ground as soon as possible
- Get others to think your conclusion is their own
Which ones stand out for you? Why? Share with us!