When I work with presentation clients, the starting point is to identify what’s the most important thing the audience needs to know to get them to act in the desired manner (e.g., invest in the company pitching the deal). Reading a McKinsey article, Decoding Leadership: What Really Matters, I realized that as a leadership coach, I face the same dilemma when helping executives become more effective leaders: identify which of the many leadership qualities are most critical.
The researchers, using their own experience and relevant academic literature came up with a comprehensive list of 20 distinct leadership traits. They then surveyed 189 people in 81 diverse organizations around the world, and the grouped the sample by quartiles so they could compare the top and bottom in terms of leadership effectiveness. They discovered that 4 of the behaviors explained 895 of the variance between strong and weak organizations!
The four behaviors are:
- Solving problems effectively: Key is gathering and analyzing the right data, and then considering the right options that can lead to effective decision-making.
- Operating with a strong results orientation: Creating a vision is only the start, following through to achieve results with efficiency, productivity, and prioritization of highest-value work is key.
- Seeking different perspectives: In this VUCA world, leaders need to monitor trends, grasp changes in the environment, encourage employees to contribute meaningful ideas, differentiate important issues from those which aren’t, and give appropriate weight to stakeholder concerns. Success here involves sound analysis and avoidance of biases which often affect decisions. (Vistage CEOs engage in issue-processing sessions each month which reinforce the importance of this approach. It leads to incredible results (see case studies) and model the behavior in their companies.
- Supporting others: These leaders understand and sense how other people feel. By showing authenticity and a sincere interest in others, they build trust and inspire colleagues to overcome challenges. They intervene in group work to promote efficiency, allay unwarranted fears and prevent energies from producing internal conflicts.
Obviously, different business situations often require different styles of leadership, but knowing which four behaviors provide a solid foundation will help every leader. What do you think? What’s your experience with these behaviors? Share with us!