As mentioned in prior blogs, ETW – Execute to Win – offers a philosophy and technology to inspire people to align themselves with the culture, achieve their strategic performance goals, and adopt a leadership style that does both. (See www.eval2win.com for more details). The key is that it drives conversations between supervisors and their employees on how they currently are doing on these three criteria and what they can do to improve.  As Steve Hart, Assistant Vice President, Human Capital Management at the Philadelphia Federal Reserve Bank notes “Energizing the soul at work and inspiring engagement is really about conversations. The quality of the conversations that leaders engage in with their employees is what makes the difference and leads to a highly productive team.â€
If you want to use accountability conversations to improve performance, read Shawn Kent Hayashi’s Conversations for Creating Star Performers. She discusses the kinds of conversations in which supervisors and their subordinates should engage in order to go beyond simple performance reviews and instead inspire excellence every day. Accountability conversations need to:
- Build awareness of the person’s situation
- Identify his/her key accountabilities and those of the team/group
- Identify key motivators
- Create development plans
- Develop new skills
- Adopt a path to get back on track
- Offer recognition for accomplishments
She also notes 24 areas which affect performance and should be discussed. They include:
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Read the book before you engage in your next employee review. Then, share with us how it helped you accurately address key issues and inspire your employee to become a star performer!